A Round Robin step in a call flow allows you to sequentially route incoming calls to multiple destination numbers or agents in a queue. If you're using Round Robin, it's now optional to route repeat calls to the number that answered the last time they called! Previously, Round Robin steps would automatically route repeat callers to the last number that answered their call, but now that option is yours. To update your choice, simply visit your call flow, find the Round Robin step and check or uncheck the box shown below. Round Robin Update 7:28 New configuration option for queues.

You can now give your callers the employee email database option to skip the queue and go to the next step in the call flow (usually voicemail). You can select the key that skips the queue (for example, press "1" to skip the queue). You can also upload a recording or enter text telling the caller what to do to skip the queue. Your recorded message will play after the first full loop of music on hold and every loop thereafter. Callers can press the selected key at any time to proceed to the next step. Note that this new configuration option is not available if there is no next step in the call flow.

New configuration option for queues 7:29 Call tracking update To accommodate Apple's recent changes to user privacy options, Google has stopped issuing Google Click IDs (GCLIDS) for click-throughs in Safari and Google apps on iOS 14 devices. replaced with click IDs (“gbraid” and “wbraid”) that track groups of users in aggregate rather than individually. This update only applies to visitors interacting with your site through iPhone, and only if they have enabled Apple's new privacy features. These clicks will be attributed to Google Ads in your reports, and tracking numbers set to display for Google Ads-based visitors to your site will still be exchanged as normal.